Refund Policy
- You can place an exchange order within 7 days from the date of delivery.
- We do not accept items that are returned after use, washed, or damaged by you.
- We will only arrange reverse pickup after getting confirmation from the Customer care Team.
- In case you have received a defective product, send us images at care@darkcoalstore.com on the same day of delivery and we will get back to you, once confirmed by the Customer care Team.
- We expect the returned product in the same way it is delivered to you.
- The refund amount will be credited back into the customer’s store wallet/ bank account.
- We request you to understand that we do not have a delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc. we may deduct ₹100 in case of return.
You can contact us at care@darkcoalstore.com our customer support team will get back to you and may ask you for some information.
EXCHANGE/RETURN/REFUND POLICY:
This return and exchange policy appears to outline the conditions under which customers can return or exchange products purchased from the company. The policy states that customers can place an exchange order within 7 days of the date of delivery. However, the company does not accept items that have been used, washed, or damaged by the customer. In order to initiate a return or exchange, the customer must first contact the company's customer care team. If the customer has received a defective product, they are instructed to send images of the product to a specified email address on the same day of delivery. The company will then evaluate the situation and confirm whether the product can be returned or exchanged. The policy also states that the returned product must be in the same condition it was delivered in, and that the refund amount will be credited back to the customer's store wallet. The company may charge a fee of ₹100 for return.
